Since 1999, ERPA has cultivated a strong Oracle practice highly skilled in enterprise applications, upgrades, data warehousing, web-enabled solutions, database technology, and design and development tools. As Oracle Solutions Provider with over many successful implementations and upgrades, we bring the experience you need to realize the power of Oracle across your organization.

• ERPA's Oracle Services
  • Oracle applications implementation
  • Application upgrades
  • Application re-engineering/enhancement
  • Customized training and knowledge transfer
  • Post-implementation support
  • Custom development and data warehousing
  • Database management
  • Remote DBA Services
  • Applications assessment and review
  • Information systems audit
  • Information systems strategy
• Our Infrastructure
  • Experience sharing and knowledge management
  • Internal training programs
  • Centers of functional and technology expertise
  • Regional development centers nationwide
  • Offshore and off-site facilities

ERPA has been involved with Oracle's Supply Chain Management products since its evolution. Our vast depth, breadth, knowledge, and experience with Oracle Supply Chain Management applications allows ERPA to continually seek out Oracle SCM projects utilizing the latest Oracle 11i e-Business products.

At ERPA we believe we have gained significant and important experience with one of the latest Oracle 11i e-Business product families, the Advanced Planning applications suite.

To maintain our position as one of the largest and most successful Oracle consulting practices in the United States, ERPA is continually investing in the development and training of our consulting staff on Oracle Technology and Applications.

Our Oracle Practice has successfully completed a variety of Oracle technology and application projects, and has been involved in more than fifty 11i implementation and migration projects since its release in 2002.

Whether your implementation, upgrade, or migration to 11i is complex or simply technical in nature, ERPA can tailor a package appropriate for your organization. One example is our Upgrade Plus offer, a cost-effective yet extremely effective migration service that are designed for cost-sensitive clients with limited budgets.

ERPA's Upgrade Controller is a knowledge repository that comes to you seeded with a baseline of all the steps that are required to be done in the upgrade process. The Upgrade Controller came about as a result of our own experience with several upgrades, as a means to jumpstart the upgrade process, and ensures its reliability. Our DBAs have used this proprietary tool to conduct several successful upgrades.

• The Upgrade Controller is a knowledge repository for the upgrade process. It provides a detailed step-by-step checklist for performing the upgrade.
• The interlocking between steps, ensures that a given step cannot be performed, until all its dependent steps have been completed.
• Additionally, notes and logs can be uploaded into the controller, such that it serves as a one-point source for all information regarding the upgrade.

The baseline is modified to suit your current environment and provides a filtered listing of the tasks to be performed, based on the modules being upgraded.

The Upgrade Controller captures the start and end times for a task. It also captures "lull" times that may occur between the start and end of a task. The captured time is used for reporting at a later stage. This is a great way to refine and improve the time taken on successive iterations.

The Upgrade Controller provides three reports describing tasks required, time required for tasks, and anticipated downtime detail.

• Package-Enabled Re-engineering
  • Adopt rather than adapt
  • Restrict customization to critical needs
  • Use creative workarounds
• Implementation Philosophy
  • Leveraging your business knowledge and our product expertise
  • Demonstrating more than discussing
  • Promoting continual knowledge transfer
  • Sustaining user involvement
  • Rigorous adherence to project status review and control
• Project Management - Ensuring that project objectives are met
  • Budget and schedule management
  • Strict timesheet and expense submission and review
  • Internal ETC reporting
  • Strict escalation procedures (issue log resolution)
  • Status review meetings as per schedule
  • Steering committee meetings as per schedule
  • Project management is paid on customer satisfaction
• Quality Assurance - Ensuring client satisfaction
  • Periodic satisfaction surveys
  • Advisory panel assistance
  • Transition planning
  • Risk assessment procedures
  • Status review meetings
  • Steering committee meetings
• Knowledge Transfer - Ensuring smooth transition
  • Training for management
  • Training for operational users
  • Training for system support
    • Continual training
    • Product introduction
    • Frequent demonstrations, POC sessions
  • Workshops
  • 'Impromptu' training sessions
  • Training approach
    • Train the trainer
    • Customized end-user training